Experience Rating
Better Days. Better Buildings.
The Experience Rating Framework helps you design and manage environments that improve wellbeing, performance, and retention.
Access the same insights, benchmarks, and data we’ve used for years to create the world’s best end-of-trip spaces.
Better Days. Better Buildings
Every great day starts with a great experience.
The Experience Rating Framework helps you design and manage environments that make people feel better, perform better, and stay longer.
For years, we’ve used the Experience Rating Framework to create the world’s best end-of-trip spaces.
Now it’s yours – the same insights, benchmarks, and data we use to measure what matters most.
Is Your Experience Working Hard Enough?
The Experience Rating Framework
Six key dimensions define what makes environments truly great:
Proven through hundreds of projects worldwide, the Framework translates user experience into measurable, repeatable standards that guide better design, smarter investment, and higher returns.
How It Works
Assess your environment across 36 experience factors using real-world data and peer comparisons.
Receive a simple Bronze–Platinum score for both environment and product performance.
Set your own acceptable standard for experience and use insights to continuously enhance design, usability, and return on investment.
Who It’s For
Create buildings people love to use. Measure experience, not just compliance. Benchmark performance, brief with confidence, and protect long-term value.
Design for experience, prove the performance. Benchmarks, data, and tools that turn design quality into measurable results.
Deliver certainty without compromise. A clear, buildable standard that reduces risk and preserves design intent.
Experience Is What Matters
You’re not just building facilities – you’re building experiences.
Experiences attract tenants, retain talent, and deliver ROI.
Let’s measure it. Let’s optimise it.
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