• Five at Heart will:
  1. Collect on the day of notification, at the designated drop off point, if notified on our Five at Heart order form prior to 9:30am.
  2. Return the following day, to the designated drop off point, prior to 4:00pm, provided the following conditions are met:
    • The item is one of our standard items, with a standard material.
    • There is no damage to the item.
      • If our dry cleaner identifies an issue with the garment, a request will be sent to either the concierge of the client for damaged items, requesting permission to clean, prior to 9:30am the day following the receipt of the item(s). Items to be returned as per the advice of Five at Heart.
  • You must sign-up as a member prior to your laundry being processed.
  • For shirts that require hand finishing due to size (e.g. don’t fit our shirt steam machines) and/or detailing (e.g. pleats and frills) – contact is made to authorise prior to cleaning or you can request hand finishing if preferred.
  • All pricing relates to plain/standard garments and next day turnaround. Additional charges may apply for silks, whites, sequins, beading, bulky coats and pleats


(a) All quotations made by Five at Heart Pty Ltd ACN 163 303 375 (Five at Heart) and all orders for personal laundry and dry cleaning service (“Services”) made by you (the Customer) are accepted subject to these general terms and conditions of trade, together with any special terms and conditions which may be agreed to by Five at Heart in writing.
(b) Any further terms and conditions not included in the general terms and conditions of trade will not be deemed to form part of the agreement between Five at Heart and the Customer unless those further terms and conditions are agreed to by Five at Heart in writing.


(a) Payment for Services by the Customer must be made in accordance with the agreement with Five at Heart and in the manner agreed between the Customer and Five at Heart.


(a) Quotes provided by Five at Heart to the Customer for Five at Heart Services will be valid for seven (7) days. Any quotes provided by Five at Heart for Services supplied to Five at Heart by a third party will be subject to change without notice.
(b) Five at Heart reserves the right to vary the price of the Services. The Customer is advised to check the Five at Heart website regularly for current service prices.
(c) The price charged by Five at Heart for Services will be the current price as at the date of delivery to the Customer unless Five at Heart agrees in writing at the Customer’s request to charge another price.
(d) If the goods and Services tax (GST) has application to any supply made under this contract, the Customer will pay to Five at Heart the price of the Services supplied together with the amount payable for GST. Five at Heart will show the GST on its invoices in accordance with the requirements of the relevant taxation legislation.


(a) Where the Customer is in default in the performance of any of its obligations under the terms and conditions of trade, Five at Heart may at its election and without prejudice to any of its other rights, refuse to supply or deliver further Services to the Customer.


(a) Five at Heart will not be liable for any loss or damage arising due to delay in completion of Services and delivery of garments to the Customer.
(b) Dates and times quoted for delivery of garments are estimates only and any delay in delivery will not entitle the Customer to seek damages or any other remedy.
(c) No alleged defect in the Services or claim in respect of the Services delivered will entitle the Customer to refuse to accept delivery of any other part of the Services from Five at Heart.


(a) Five at Heart shall be entitled to give notice to the Customer to either extend the time for delivery of the Services for a reasonable period or to terminate this contract if Five at Heart is prevented from performing any of its obligations including (without limitation) making a delivery of Services by reason of force majeure.


(a) Immediately upon receipt of delivery of the garments, the Customer shall check the garments and notify Five at Heart of any damage, defects or other Statement or Tax Invoice inaccuracies within seven (7) days of the date of delivery, such notice to be in writing. Five at Heart will endeavour to replace any damaged garments or remedy any defective Services as soon as reasonably practicable but will not be liable for any loss or damage which arises or results from any inaccuracy, damage or short supply save for its liability as set out in Clause 8 herein.
(b) Failure to notify Five at Heart in accordance with Clause 7(a) above will preclude the Customer from taking any issue with respect to the items shown on the Tax Invoice/Statement or object to the price for the Services as listed on the Tax Invoice/Statement.


8.1 Guarantees
In performing the Services, Five at Heart guarantees that it will:
(a) Collect and return garments according to advertised schedule.
(b) Exercise the utmost care in cleaning and processing garments entrusted to Five at Heart.
(c) Use Processes that, in Five at Heart’s opinion, are best suited to the nature and conditions of each individual garment.
(d) Treat Garments according to their attached care label, being the manufacturer’s instructions as required by law.
(e) Five at Heart will contact the Customer if Five at Heart believes a stain can be removed using a process that is contradictory to the care label.
(f) Re-clean or re-press garments free of charge if the Customer is not completely satisfied after the first attempt.
(g) Should any garments be damaged or misplaced and Five at Heart is at fault, the Customer will be reimbursed according to the Dry Cleaning Institute of Australia (DIA) Claims Adjustment Value, up to a maximum value of $500.00.

8.2 Warranties and Liabilities
(a) Subject to the terms of any written warranty which may be provided by Five at Heart and the provisions of any legislation dealing with the rights of Five at Heart to limit its liability (for example, the Competition and Consumer (Cth)), where the Services provided by Five at Heart to the Customer are demonstrated to Five at Heart reasonable satisfaction to be defective, the liability of Five at Heart for breach of any express or implied condition, warranty as to quality or condition is limited to the following as determined by Five at Heart:-
(i) The costs of re-cleaning or re-pressing garments;
(ii) The payment of the repair costs for any defect in the garments caused by Five at Heart (to the maximum value of $500); or
(iii) The payment of the replacement garment or equivalent garment to the maximum value of $500.00.
(b) Subject to Clause 8.2(a) above and to any applicable legislation affecting the right of Five at Heart to limit its liability, Five at Heart shall not be liable in any way whatsoever to the Customer or to any other person or entity for any loss or damage howsoever caused which the Customer or any other person may suffer whether or not such loss or damage arises as a result of the Services or any defect in those Services or from the failure or omission on the part of Five at Heart (or any of its representatives, agents or employees) to comply with any obligation at law save that Five at Heart’s liability will be limited to the re-cleaning, re-pressing, replacement or repair as detailed in Clause 8.2(a).
(c) Five at Heart does not assume responsibility for inherent weakness or defects in materials which may result in tears or development of small hole in fabric that are not readily apparent to processing.
(d) Five at Heart does not assume responsibility for incorrectly labelled garments ie. After collection and before return.
(e) Five at Heart only assumes responsibility for garments when in the care of Five at Heart. Any damage caused to garments or loss of garments while the garments are in the collection bin or on collection hangers is the responsibility of the Customer.
(f) Claims will only be considered if submitted within 7 working days of the item being returned to the customers building.